Refund policy
RETURN & REFUND POLICY
We want you to be satisfied with your purchase from Tactical Storage Pro. At the same time, many of the products we sell are regulated, safety-related, electronic, or high-value items that cannot always be resold once used, installed, opened, or altered. Please review the following policy before requesting a return.
RETURN WINDOW
Eligible products may be returned within 30 days of delivery. To be eligible for a return, merchandise must be in new, unused, uninstalled, and resalable condition and include all original packaging, accessories, manuals, documentation, labels, and UPCs.
Proof of purchase from Tactical Storage Pro is required.
Please contact us before sending any merchandise back. Returns sent without prior authorization may be refused or may experience processing delays.
NON-RETURNABLE / FINAL-SALE ITEMS
For safety, legal, regulatory, and product-integrity reasons, certain products are final sale or subject to special return restrictions. These include:
• Ammunition
• Primers, powder, and other hazardous materials
• Firearms and serialized items after transfer to the purchaser
• NFA-regulated items where return is prohibited or restricted by law or transfer status
• Products specifically identified as final sale
• Gift cards
Additional products may be non-returnable where required by law, regulation, manufacturer policy, distributor policy, or safety considerations.
OPTICS, ELECTRONICS & HIGH-VALUE EQUIPMENT
Optics, electronic products, electronic sights, lasers, rangefinders, night vision equipment, thermal imaging equipment, cameras, and similar high-value products must be returned in new, unused, and uninstalled condition with all original factory packaging, seals, protective films, accessories, manuals, warranty materials, serial-number labels, and UPCs intact.
These products are not eligible for a standard return if they have been mounted, installed, fired with, activated or registered where applicable, visibly used, altered, damaged, or returned with missing, opened, damaged, altered, or materially compromised factory packaging or accessories such that the merchandise can no longer reasonably be sold as new.
Opening an outer shipping carton solely to inspect the delivered merchandise does not by itself make an otherwise eligible product non-returnable.
DEFECTIVE PRODUCTS
If you believe a product is defective, contact Tactical Storage Pro as soon as possible and provide your order information and a description of the problem.
Depending on the product and manufacturer, defective merchandise may be handled through Tactical Storage Pro, our distributor, or the manufacturer’s warranty process. We will provide instructions based on the specific product and circumstances.
Do not continue using a product that you believe is defective or unsafe.
DAMAGED, INCORRECT OR MISSING ITEMS
Please inspect your order promptly after delivery. If an item arrives damaged, you receive the wrong product, or something is missing from your shipment, contact us as soon as possible.
Please retain the merchandise, shipping carton, packing materials, labels, and packaging. We may request photographs or other information to document shipping damage or an incorrect shipment and to assist with a carrier or distributor claim.
RETURN SHIPPING
Unless the return results from our error, an incorrect shipment, or a verified shipping-related issue for which Tactical Storage Pro is responsible, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable.
We strongly recommend using a trackable and adequately insured shipping method when returning merchandise. Tactical Storage Pro is not responsible for returned merchandise lost or damaged while being shipped back to us.
RETURN INSPECTION
All returned merchandise is subject to inspection before a refund is issued.
Tactical Storage Pro reserves the right, to the extent permitted by applicable law, to refuse a return or reduce the refund when merchandise is returned in a condition materially different from the condition in which it was sold, including products showing evidence of use, installation, alteration, missing components, damage, or materially compromised packaging.
Products returned as new that show evidence of use may be refused and returned to the customer.
REFUNDS
Once an eligible return has been received and inspected, approved refunds will generally be issued to the original payment method.
Please allow time for your bank or credit-card provider to process and post the refund after it has been issued.
Shipping charges, expedited shipping charges, special handling charges, and other non-product charges are generally non-refundable unless the return resulted from an error for which Tactical Storage Pro is responsible.
ORDER CANCELLATIONS
We will make reasonable efforts to accommodate cancellation requests received before an order has entered processing or fulfillment. Because some orders are transmitted to our distributors or fulfillment partners quickly, we cannot guarantee that an order can be canceled after it has been placed.
Once an order has been processed or shipped, it is subject to the applicable return rules above.
REFUSED OR UNDELIVERABLE SHIPMENTS
Orders refused at delivery or returned as undeliverable are not automatically considered canceled orders. Any refund will be determined after the merchandise has been returned and inspected. Original shipping charges and carrier return charges may be deducted from the refund where permitted by law and when the delivery failure was not caused by Tactical Storage Pro.
FIREARMS & REGULATED PRODUCTS
Firearms, serialized items, NFA-regulated products, ammunition, primers, powder, and other regulated or hazardous merchandise may be subject to additional federal, state, and local restrictions and special return requirements.
Firearms and serialized items are not eligible for return after transfer to the purchaser. Customers should carefully inspect firearms and serialized items before accepting transfer whenever possible.
If a firearm or serialized item arrives damaged, incorrect, or appears defective, contact Tactical Storage Pro before completing the transfer whenever possible so we can assist with the appropriate resolution.
NFA-regulated products may be subject to additional transfer, cancellation, and return restrictions based on the status of the applicable transaction and federal, state, or local requirements.
Nothing in this policy overrides rights or remedies that cannot legally be waived under applicable law.
CONTACT US
To request a return or report a problem with an order, contact:
Tactical Storage Pro LLC
contact@tacticalstoragepro.com
Please include your order number and a brief description of the reason for your request.